Frequently Asked Questions
Everything you need to know about your Wooof experience.
How do I determine the right size for me?
We provide a detailed size guide on every product page. If you are between sizes, we recommend sizing up for a more relaxed fit or checking the specific garment measurements provided.
What is your return and exchange policy?
We offer a 30-day return window for all unworn items with original tags attached. Simply visit our Returns Portal to start a request for a refund or a free size exchange.
How long will it take to receive my order?
Standard shipping typically takes 3-7 business days within the continental US. Express shipping options are available at checkout if you need your items sooner.
Are your materials sustainably sourced?
At Wooof, we prioritize the planet. 80% of our current collection is made from organic cotton, recycled polyester, or eco-friendly dyes, and we aim to be 100% sustainable by 2025.
Do you ship internationally?
Yes, we ship to over 50 countries worldwide. International shipping rates and delivery times are calculated at checkout based on your specific location.
How should I care for my Wooof garments?
To maintain the quality of your clothes, we recommend machine washing on a cold, gentle cycle and hanging to dry. Avoid bleach and high-heat tumble drying to prevent shrinkage.